What is IVR?
At PatnaSMS, Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, collects their information, and routes them to the appropriate department or service. With PatnaSMS IVR, you can create a personalized, responsive system that enhances user experience while saving time and resources.
Benefits of PatnaSMS IVR Solutions:
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Improved Customer Experience:
By providing 24/7 access to your services, IVR ensures that customers can get the answers they need at any time, reducing frustration and improving satisfaction.
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Cost Efficiency
Reduce the need for live agents to handle routine queries, allowing your team to focus on more complex issues. This reduces operational costs while increasing efficiency.
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Seamless Call Routing:
PatnaSMS IVR ensures that customers are directed to the right department or support team, cutting down on call transfers and wait times.
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Customizable and Scalable
Our IVR solutions are fully customizable to match your business needs. Whether you’re a small startup or a large enterprise, PatnaSMS offers scalable solutions that grow with your business.
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Multilingual Support
With PatnaSMS IVR, you can offer services in multiple languages, catering to a diverse customer base and ensuring clear communication.
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Integration with CRM and Other Systems
Our IVR systems integrate seamlessly with your existing CRM, databases, and other platforms, ensuring smooth and uninterrupted communication flows.
Starter 1 |for 3Months|
RS - 3,000/year- Free Minutes 500
- Recording Storage 2GB
- 1 Agent
- 2 Channels
Starter 2 |for 6 Months|
RS - 6,000/year- Free Minutes 500
- Recording Storage 2GB
- 1 Agent
- 2 Channels
Starter 3 |for 12 Months|
RS - 12,000/year- Free Minutes 500
- Recording Storage 2GB
- 1 Agent
- 2 Channels